Bullies and theives!

I foolishly made an error when making a payment to Whitfield, and stupidly added extra zeros to the amount being paid.

Roxanne, the accounts manager has tried to assist, but the CEO Mark Freibus is being as difficult as he can be and is refusing to refund our money. Is took 13 days for him to respond to us, despite numerous calls and emails. He is now hiding behind SOPs, which I suspect are being misquoted, and demanding that our banker contacts his banker. His request goes against FNB's SOPs so we are stuck, not being able to get our money back.

The most disappointing part is his arrogance despite us being Whitfield clients for way over 10 years.