A Managing Agent that Doesn't Manage
<p>Don't expect ANY kind of service from Whitfields.</p> <p> </p> <p>They lie constantly and provide absolutely no 'management' whatsoever. FREQUENTLY submit nonsensical meter readings for payment, will only send you (incorrect) contact details if at all and refuse to escalate any issue despite some being strung out over months.</p> <p> </p> <p>In a recent interaction, they first ****, claiming a particular item was not covered by insurance and was for my account. When pushed to see the schedule of insurance, they were forced to give me the contact details of insurers and said I should check with them. When they did confirm it was covered, I proceeded to claim without ANY ASSISTANCE from Whitfields at all. They then collect the money paid out after I had to follow the entire process to completion and outlay cash and providing MY details to the insurer. They then have the AUDACITY to make me 'prove' that I had paid out money to the service provider (which they didn't assist with securing and proof of which was already provided to the insurers) as well as proof that the money was paid across. I am actually at a loss to describe just how much of a **** using Whitfields is!</p> <p> </p> <p>"Online portals" don't work at all - cannot request a password reset (despite the correct login details being entered) and nobody can assist.</p> <p> </p> <p>Staff are clearly unable to comprehend basic english requests or selectively respond to written communication (Forget about them keeping to any telephonic promise). There is absolutely NO sense of urgency and no follow-up or follow-through. The above is simply the latest in a LONG line of poor interactions.</p> <p> </p> <p>Requesting escalations (in particular from Karien Prinsloo) results in nothing happening. I am still awaiting contact details for a supervisor/manager to address this lack of client service. At this point, I am not sure whether she is terrified of being exposed or it is sheer arrogance.</p> <p> </p> <p>To save your sanity, please DO NOT do business with Whitfields!</p>