WORSE EXPERIENCE - sharks !!!!

Good day - we need help!

We visited your Bloemfontein branch on the 23rd of January 2017. I wanted to find out more info regarding the registrations for Electrical Engineering. I needed some subjects in N5 and N6. I am employed full time and he couldn't attend any classes.

On arrival the staff at Whitestone College had no idea what the subjects for N5 or N6 Engineering was. They were trying to search for the info in the office and from other staff members but there were no one that could assist with this info. The college wasn't sure whether or not they would be able to accomodate him for long-distance learning. I asked that they please send me the info and the cost and whether they will be able to accomodate me for long distance learning, so that I can decide whether or not I would like to do his studies at Whitestone College.

I suggested that if I decide to study with your college, I would pay for the registration and course fees etc as EFT.

Lindiwe at reception (who was trying to find the info we requested from the college - without any succes) made us attent on the fact that the Registration fee needed to be paid cash and that the registrations were closing that day. As she was aware that they didn't have any info or prices for me, she suggested that I pay the registration fee of R750 (refundable) so I am sure that I would be able to study with Whitestone College if I decided to. She made notes that they first need to get the info regarding the subjects, the possibility of long-distance learning with Whitestone College, the prices etc. She made it clear that I would be under no obligation if I decided not to continue once I received the info and prices. (Attached our receipt of R750).

About 2 weeks later my wife and I started phoning - sometimes twice a week to find out by when we can expect the info. When we could not get hold of Lindiwe herself, we left messages and when we did speak to her she was going to find out what the delay was. This was going on for about 3 months - without any feedback or response from Whitestone College. The only sms we received from them was for a tshirt I was supposed to fetch at a classroom. We phoned regarding this message and according to Lindiwe they could see that I wasn't attending any classes yet and they are also not sure what exactly I was supposed to study (they can see I was not registered for any subjects yet) but I must just ignore the sms. It must have been sended by mistake. She promised to follow up on the info we still needed and would get back to us as soon as possible.

We phoned again a few weeks later, but according to Lindiwe the exams have already started and I would have to wait for the next semester. In the meantime they will refund us the deposit we paid. We gave our banking details but are still waiting for our refund. She promised to arrange for the refund that same week. We phoned 4 times after this to confirm that they know we are waiting for our refund as we did not receive any material, info, prices, feedback regarding the long-distance learning yet.

They never sent me the refund or any info.

I never heard of Whitestone college again - until last week (more than 2 years later!) I received 2 messages on the 7th of June 2019 - 30 seconds apart: first sms with a number at Whitestone College I was suppose to call regarding the account (they now charged us as if we studied with them), and the next sms (30 seconds later) was to inform me that I have been handed over ? For what? We are still waiting for our refund ? We phoned the number, but they told me to phone the Johannesburg branch accounting department, where I spoke to Austin, he promised to find out what the problem are and will get back to us on Monday. I phoned him again today but according to him I was supposed to fill in a 'de-registration' form ? I did not know about this and no one ever informed me about this?

I never received the info (like the subjects needed) or prices for the course or the possiblility for long-distance we requested, I never reveived any accounts ? But if I dont settle the account within 7 days I will be blacklisted?

Any one else had problems like this?