Online shopping system bug and incorrect order both fixed within 24 hours

An online purchase, which did not qualify for free delivery, defaulted to "pick up in person in store" on checkout, giving no option to choose to pay for delivery. On having fetched the parcel and returned home, I found that the incorrect size sheets had been packaged. I immediately emailed the store (The Palms Centre in Woodstock) requesting that the incorrect order be fetched and replaced via courier. Early the next morning, I received an email from the store expressing their regret for the mistake and informing me that the order would be rectified as requested, urgently. The online shipping option problem had already been resolved too, they said.The correct order was in my possession that same day. Excellent service and excellent communication at each step of the way. Friendly staff too. Highly recommended!