DK
Dineo K
1 reviews | Active since Feb 2015
14 Nov 2023, 10:15
Mouldy contents in juices
I write to you with dissatisfaction and disappointment. I bought your brand of juice on PnP asap about two weeks ago and to my surprise we discovered black gooy stuck when pouring juice
Helpful (0)
Replies (5)0
Replies (5)
Liqui Fruit's replyOfficial
15 Nov 2023, 08:54Good day
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to being of further service to you.
Kind Regards Pioneer Foods
Kind Regards Pioneer Foods
Liqui Fruit's reply15 Nov 2023, 08:54
Official
Good day
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to being of further service to you.
Kind Regards Pioneer Foods
Kind Regards Pioneer Foods
DK
Dineo K's updateReviewer Update
15 Nov 2023, 08:59What corrective measures???How do you what to correct when you haven’t even assessed my complaint?? You haven’t even requested product information yet you are ensuring corrective measures. Your response is dismissive at best. I got sick from drinking that disgusting juice.
DK
Dineo K's update15 Nov 2023, 08:59
Reviewer Update
What corrective measures???How do you what to correct when you haven’t even assessed my complaint?? You haven’t even requested product information yet you are ensuring corrective measures. Your response is dismissive at best. I got sick from drinking that disgusting juice.
Liqui Fruit's replyOfficial
16 Nov 2023, 09:12 Good day
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to being of further service to you.
Kind Regards Pioneer Foods
Kind Regards Pioneer Foods
Liqui Fruit's reply16 Nov 2023, 09:12
Official
Good day
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Thank you for taking the time to inform us of your unfortunate experience. It is only by receiving feedback like yours that we are able to improve our service and efficiency to our customers.
Your complaint has been forwarded to the relevant department for the necessary action. Be assured that all corrective measures have been taken to prevent a repeat of this incident.
We apologize for the inconvenience caused and look forward to being of further service to you.
Kind Regards Pioneer Foods
Kind Regards Pioneer Foods
DK
Dineo K's updateReviewer Update
27 Nov 2023, 14:31So you guys send a R120 voucher…and feel you have done well.
There is no further feedback and you call it a day. What a dismal handling. You think R120 can compensate for that health hazard???????
There is no further feedback and you call it a day. What a dismal handling. You think R120 can compensate for that health hazard???????
DK
Dineo K's update27 Nov 2023, 14:31
Reviewer Update
So you guys send a R120 voucher…and feel you have done well.
There is no further feedback and you call it a day. What a dismal handling. You think R120 can compensate for that health hazard???????
There is no further feedback and you call it a day. What a dismal handling. You think R120 can compensate for that health hazard???????
Liqui Fruit's replyOfficial
28 Nov 2023, 08:48Good day,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us on *** and quote ***-11-131 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Consumer care line.
Kind Regards
Pioneer Foods Consumer care line.
Liqui Fruit's reply28 Nov 2023, 08:48
Official
Good day,
Thank you for bringing this matter to our attention.
Thank you for bringing this matter to our attention.
We apologize for any inconvenience caused as a result of this. Kindly note that we have attempted to contact you, but the number provided diverts to voicemail.
Please contact us on *** and quote ***-11-131 for the complaint to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Pioneer Foods Consumer care line.
Kind Regards
Pioneer Foods Consumer care line.