Liqui Fruit Complaint

Good day

I'm extremely disappointed not only in the quality of the product that was purchased but also in the very poor customer service I received when calling into your call centre.

I purchased a liquifruit and found mould inside. I followed process by calling the customer care line and logged a complaint. I sent images through of both the product and packaging and my complaint was logged. An agent tired to call me regarding my complaint and I was unable to answer the call but I made sure that I called back and I was advised that the sample would be collected.

This has not been actioned to date and when I done a follow up with your customer care over a month later I got an extremely rude and unprofessional agent Trish who had no telephone etiquette what so ever and gave me an bad attitude and insisted on passing on the buck to another department. In addition she advised that there was no notes on your system besides the one where the agent was unable to get hold of me.

I've worked in a customer service and FMCG environment and to get such bad service from such a reputable company is very disappointing.