DD
David D

1 reviews | Active since May 2021

12 May 2023, 18:44

Expired product

I purchased a Liqui fruit juice 1L breakfast punch from Dogbox in Boksburg North on Wednesday the 10th. As I arrived home I had a glass of the product the day I purchased it. I started suffering with diarrhoea and vomited about 4 times in the day of consuming the product. I checked the expiration date and the product expired on 10/11/2022. The product expired almost 7 months ago but it’s still being sold to people as it is, it was not the only Liqui fruit product expired but there was a bunch of them on the shelves that were expired. The lady behind the tills did not care to remove them after going back to the store to complain she rather left them to be sold to other customers.

According to my understanding it seems to be that the sales rep of Liqui has abandoned this outlet. This unforeseen occurrence has taken a big toll on my health and I would like my matter to be escalated.

I look forward to hearing from your team soon. ***

Thank you.

0
Replies (2)
Liqui Fruit
Liqui Fruit's reply15 May 2023, 08:21
Official
Good Day
 
We at Pioneer Foods Customer Care Line would like to thank you for taking the time to inform us of your unfortunate experience. 
 
We would like to log a formal complaint on your behalf and forward it to our Head Office for further investigation.
 
We respect your privacy and as a valued consumer, we are committed to keeping your personal information secure and 
 
confidential. In compliance with the Protection of Personal Information Act (POPIA), which came into full effect on 1 July 2021.
 
Please note that your personal information will be used for the sole purpose of calling you back. 
 
One of our Customer Care Representatives needs to contact you, to obtain more information regarding your complaint. 
 
Would you please be so kind as to provide us with your alternative contact telephone numbers?
As the number provided is not in service. 
 
 
Once again thank you for taking the time to discuss this complaint with us.

Kind Regards 
Pioneer Foods Groceries 
Liqui Fruit
Liqui Fruit's reply15 May 2023, 16:18
Official
Good Day 

Thank you for bringing this matter to our attention. 
 
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail. 
 
Please contact us on *** and quote ***-05-166 for the complaint to be completed and escalated. A consultant is waiting to take your call.