Extremely poor service

This business owner makes himself unavailable/unreachable during the repair process. His staff has a no care approach to how they handle your appliances. It took three tries before my freezer was finally working, when it was returned the second time it was very badly damaged. My fridge was also returned damaged. His staff refuses to listen to the customer and as stated the owner will not take calls nor return calls engaging with customers to hear out the customer’s concern. But my word, he is very active when seeking payment, although the freezer is still giving an “alarm” and the fridge electronic control panel not fully illuminating he has a strong desire to be paid. I was offered a small discount but not nearly enough to repair the damage to the appliances. I did pay this company and in my view I paid them for damaging my appliances and for getting lessons in how to follow up on payment.