Worst service ever

Worst service ever, there is a female customer call centre agent who is very rude, undermining customers by the name of sheman or Charmaine, bought 2 whirlpool fridges from metrolifestyle in boksburg around October 2019, both fridges started having ice at the top, spoiling our food, went to metrolifestyle to report a call was logged in February 2020,was only contacted on 23rd of March by the technician Emanuel and he came on the 25th March day before lock down, checked the fridge and removed the ice in my husband's presence and advised he will logg a call to have the fridges replaced as the ice will be back again. I phoned him after lock down to follow up, he advised he is only a contracted I must go back to metrolifestyle, which I did after a long battle with metrolifestyle boksburg was refered to Manager at metrolifestyle centurion who relogged the call with whirlpool on the 22nd May 2020, after 2 weeks of not hearing anything on Monday 1st June 2020 I phoned whirlpool customer care directly spoke to sheman or Charmaine a very rude lady I must say, she claimed that the fridge was fixed and the job was closed, that there was some blockage and was resolved (my husband advised the technician only removed the ice he did not touch any other thing, not sure why they say the problem was resolved) another thing she said was they only received a request from metrolifestyle on the 28th May 2020 and the job has been reopened, they have a turnaround time of 48 working hours that excludes weekends, they only work from 8am to 5pm, I must calculate the 48hours based on that.... On Thursday 4th June 2020 I phoned the whirlpool customer care centre to follow up spoke to Wayne who was very polite and helpful,advised the job was reopened on the 22nd may 2020 (not 28th as the lady has said) had put me on hold to ask technician if he is aware the job has been reopened, he got back to me to say that the main technician says he is the one who will be coming through himself to check the fridges a Mr Nkosi, he will be in my area on Friday 5th June 2020, he will call to find out if we are home. Guess what, no one came as promised. I feel like Whirlpool is taking customers for granted, they belittle and makes fool out of us, it's like they don't care about customer service, if you buy a product even if it's new from the box it's voetstoots, if that how they run their business they should make mention prior to customer making a purchase so you can make an informed decision to buy another brand from their competitors. Shame on you whirlpool, never will I ever purchase any of their products not even KiC for that matter. I will be taking a step further for them.