Wirlpool/Mutual and Federal/Game

We bought a new whirlpool mashing machine from Game and added an extended warrantee with the purchase. Machine worked fine for just over a year and then the nightmare started. It was repaired under manufacturer warrantee and then it started with it's problems under extended warrantee.

WHIRLPOOL WASHING MACHINE Purchase date 15 December 2017 @ R8999.00 2 Jr Warrantee 15-Dec-19 Extended Warranty to 15 December 2022 @ R1349.00 Brake down: 26 April 2019 Report to Whirlpool under manufacturer warrantee - 1 yr 4 Months Working (1 month out of order) 31 May 2019 Whirlpool replaces Control PC Board They do not test the machine after repair as it is not their job to connect the machine to the water inlet Brake down: 24 March 2020 Report to Game on extended warrantee 10 months-Working (8 months out of order) 01 August 2020 Extended warrantee technician comes out to repair machine. (nothing done) Go away to source spares. 19 November 2020 Technician repaired machine and tested it according to him. When we checked after repairs were done later in the afternoon we found parts and *****s inside the machine drum. After confronting the technician he said that he will fix this if the machine breaks again. (How was the machine then tested?) 20 November 2020 Technician came back and fixed the loose lying parts in the machine Break down: 11 March 2021 Report to Mutual & Federal under extended warranty 4 months-Working (2 months out of order) 26 March 2021 Follow up as no feedback. 30 March 2021 Follow up as no feedback. 31 March 2021 First call from technician and an appointment is made for 6 April 2021. 6 April 2021 Technician does not pitch for appointment 7 April 2021 Technician on site to inspect and says it is the gearbox of the machine and he will compile a report on the breakages of this machine and send it to us 26 April 2021 Follow up with Mutual and Federal again and asked that the machine be replaced as it does not last. Machine breaks down and response time on calls to repair is too long and poor service. They will escalate....V 10 May 2021 Follow up again with Mutual en Federal. They will get Pro-led to contact us and we again asked that this machine be replaced 10 May 2021 Mary from Pro-led contacts us and says they are waiting for parts from Whirlpool. IN TOTAL this NEW WHIRLPOOL worked only for 2 years and 6 months in the time of 3 years and 3months since we bought it new. The extended warrantee that was taken out is only leading to frustration as response and turn around time on calls are pathetic.