Wirlpool South Africa Service- Dishwasher

<p>To say the Whirpool's service is pathetic is the understatement of the year. My dishwasher broke in March 2017. After a month of struggling to get hold of the Whirlpool agent to get him to come and look what's wrong, he finally showed up and fixed the machine...only the machine was not fixed. We then struggled ANTOTHER few weeks to get the agent to come and have a look after my husband had to convince their call centre that this is not a new fault, it's an existing fault and we will not pay a nother call out fee again, he came and had a look, turns out it was the sensor and the machine was collected by whirpool so they could replace it.... It's now TWO MONTHS later and I still don't have my machine and it seems nothing has been done to finalise this matter. All we hear is that we will provide feedback once there is positive feedback. Not once has Whirlpool contacted us to provide feedback, we are phoning ourselves blue to follow up- the agents never answer and they never phone back. THIS IS UNACCEPTABLE. Never in my live have I received such poor, disgraceful "service" from a company. All we hear each time we follow up it that they are waiting for the part, well it's getting ridiculous to say the least, how long can a part take to be delivered? I followed up again today and insisted that I speak to a manager, Thabo from the call centre took my phone number and assured me a manager would phone me today still...up till now, no manager has phoned me. No urgency in their service to resolve this matter at all. Whirpool, you are USELESS and should not be in the custeromer service and retail business at all. </p>