whirlpool south africa behaving 3rd world poor customer service

why would whirlpool SA allow their suppliers of parts to tell customers to drive to the other side of jhb instead of just ordering the parts to the customers closest store,i was told by TECSA that if i wanted a part i must pay the courier costs or drive from randburg to the other side of town to get the part ,after calling whirlpool south africa and after been told that JAY would call me back,obviously this has not happened so **** whirlpool south africa ,ill just go back to defy stoves