WHIRLPOOL SA, PART OF KIC HAVE GONE FROM VERY EFFICIENT IN 2017 TO BEING ********** AND ******** NOW IN

WHIRLPOOL SA, PART OF KIC HAVE GONE FROM VERY EFFICIENT IN 2017 TO BEING ********** AND ******** NOW IN 2022

This is bad for Whirlpool which is part of KIC because customers are treated with contempt and taken for fools. 1. In July 2017 my Whirlpool double oven's large oven needed a new motherboard. I phoned the Whirlpool SA customer service from the Whirlpool website, they sent a technician and it was fixed within a week 2. The same problem started in July, I went on the website, phoned - it picked up the same phone number from 2017. The customer care said a technician will phone me, just like last time Nkosi, a very nice man came to test, said it was the temperature control, his office would order the part, send an invoice and I had to pre-pay and send the POP. It would take 7-12 working days. I did that as soon as the invoice was received. He said if the oven is not fixed, they will refund. After many messages to Nkosi, he came during load shedding to "fix" the oven. when I tested it, it warmed and the timer, I thought, switched it off. the next day the oven warmed, but switched off - that was why Whirlpool was called in the first place 3. After many Whatsapp conversations with Nkosi and him promising and not turning up, I called the same number for customer care, they said if I don't have a reference number, they can't help. The invoice from a company Appliance 365 was no proof that Whirlpool had anything to do with that. I then sent an email to Whirlpool customer care complaints, a very helpful man by the name Edgar rep**** almost immediately - he admitted in writing that Nkosi from Applience 365 was one of Whirlpool's partners and he would follow up. 4. I have had 4 calls from Edgar, Sipho and Nkosi to let me know that the refund was done - no money. On Friday 30 Sept - 2 months later, I phoned and demanded a POP. The so called payment was from FNB. I verified with FNB - the Trace ID on the POP is false, they don't have numbers like that.