Whirlpool - putting your family at risk and not caring at all

The glass of our gas stove hob shattered. We called head office for a comment, they would not deal with us as the product was out of warranty. We contacted service dept for a comment, they wanted to send somebody out to see us but wanted us to pay a R590 call out fee. We asked this fee to be wavered since the damage was something out of the ordinary and should have been of utmost concern to them and their brand. We have not received a call or an email back from them despite chasing them up. Will be buying another brand and contacting Whirlpool in the USA to inform them of how dismal service is in SA and how it is letting down their brand.