Whirlpool - Poor Service Delivery

I purchased a whirlpool washing machine in 2019 October. In February 2020 I emailed them stating the machine was defective and till now had no response for the mail sent in 2020. I forwarded the same email through to them recently and guess what suddenly after 2years and 3 months I've received a response. Not one I was looking forward to though. I find it strange that after the warranty period ended customer care decided to email me stating that the warranty is over and if I require a technician I must pay a callout fee of (+/-)R569 and separate for spare parts. This machine cost me almost R5000 and was only used for a short duration due to it being defective, it never gave me a full service and I don't agree that I should pay for the callous and spares even though warranty has expired. Further to this I still feel it was Poor Customer Service from Whirlpool that my email wasn't attended in 2020 and cannot accept their apologies for my inconvenience where a cost is attached