HB
Hanje B

1 reviews | Active since Apr 2021

29 Apr 2021, 07:32

Whirlpool, pathetic customer service.

Registered a technical issue with Whirlpool SA contact centre on 12 Apr 2021, received a ref number and a commitment for the technician to phone me within 24-48 hours. About 7 calls from me to whirlpool and a bunch of empty promises including the technician, Thabo, not pitching for an appointment, I escalated the poor service. Again, promises that management would resolve it, up until today (29 April 2021) zero service from Whirlpool. By far the worst customer service I have experienced underlined by lying employees that the issue will be resolved. My view: don’t by a whirlpool of any sorts.

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