Whirlpool Disgusting !!!!!!

I have over the past 26 days experienced utter disgusting service from Whirlpool SA. Firstly a technician came to repair my machine invoice Ref 957, I then had to call him back 3 times in a week as the machine was still doing the same thing as it did prior to repair, as it was out of Warranty I had to pay R 2 716.54 for the call out and spares. On Monday12/2/2018 at 08h15 called technical centre spoke to Cameron told him to send another technician out ,he said it will be charged I refused to pay another call out fee and asked for a manager to call me, he said someone will call to date 20/02/2018 no one called. At 10h00 on 5/2/2018 I called customer service to speak to Mr Naidoo to be told he was in a meeting until 11h00 he will call back, at 11h30 I called back to be told Mr Naidoo is still in a meeting he will call me ,I informed the office I was going out for him to call me on my mobile I left my number. The next morning 24 hours later I called as Mr Naidoo had not returned my call the previous day to be told he is on leave? to date no one else called. I again called the call centre was promised service from Michelle ,to a degree she helped with an outside service provider. Service provider came to my home on 16/02/2018 said they will need to take machine away they will come and collect the machine, today 20/02/2018 they called to confirm collection of a KIC Fridge??When I call the call centre I am put on hold for anything between 5 and 12 minutes at a time no one comes back to me I replace the receiver and call back. I have spent a total of 58 minutes just holding for people, I have spent a total of over 3 hours on the phone with promises from call centre staff of ‘’we will call you back’’ ‘’we understand your frustration’’ ‘’don’t worry sir it’s in my hands I will fix it’’ And the list goes on and on each person promising the world and no one delivering. Yesterday 20/02/2018 I spoke to a Carmen? When I called back today I was there was no Carmen in the call centre? Even writing this email is frustrating me as I have better things to do, I had to lie to your receptionist to get a contact number of a rep so I could vent my frustrations to hence sending Bianca an email ,surly she is there to do sales and not customer support ,but your customer support/call centre just do not seem to get anything done .I trust that the repair that will now be done the cost will be absorbed by Whirlpool to compensate for the time and frustration that I have endured? I can comfortably say at this stage I would not replace my Whirlpool machine with another should a replacement have to happen as I will not tolerate this level of frustration again, I have sent this email hoping for a speedy resolution to my problem(This mail was sent on the 20 February to Whirlpool,to date no positive feedback) Inyati appliances have had my machine in their care since 20 February with no feedback, on the 28 February 2018 at 13h00 I left a message for Marvin 24 hours later no call back!!