Whirlpool disappointing aftersale service

In September 2021 we bought a whirlpool Washing Machine that comes with a 2 year warranty. In December 2022 the Machine stopped working.

The info was submitted to them. They sent a Technician to assess the machine and now decided to void the warranty as they state the Machine is a domestic machine not commercial machine and this only because the machine was bought for a independent living retirement village.

We explained to them that this Machine was bought for a independent living Retirement village to wash the table cloths from the dining room twice a week. (Our previous Machine lasted more the 10 years !!!! And most households use their machines more than we use is machine) I even emailed a document to them that is given to all new residents that say we have no laundry at our facility.

Even with this they don't care and just say "you can't prove it"

Anything just to get out of a warranty claim. And then they say they can fix the machine for about R5300 (can't remember the exact price) and when I told them I can just about buy a new machine they phoned back and quoted just over R2000. Just goes to show how they try make money of consumers.

Very Disappointed that a good make like whirlpool has such careless aftersale service.