WHIRLPOOL BAD BAD BAD SERVICE

I bought a tumble dryer less than 4 years ago of Whirlpool at Makro. It start making a strange nose about 2 weeks ago. I phoned Whirlpool immediately to send a technician. The technician came out and said the tumble dryer needs new wheels under the drum. I waited 6 days for a quote from this company that whirlpool send. They told me whirlpool don't have stock off the wheels they need. I phoned whirlpool just to fined out that yes they don t have stock and also that my tumble dryer is discontinued and that they can give me a new model but I need to pay thousand in on the new tumble dryer and that for 2 SMALL WHEELS??????????? I paid almost R14 000 less than 4 years ago why must I pay again and also why did they not tell me 4 years ago that all parts will come from over seas and that you will never find parts in SA. The manager is also never available .

This is bad service . It is like buying a car, after 4 years they tell you sorry they cant give you parts they can just give you a different car but you need to pay thousand in to get the car.

Hopefully EDGAR the manager will how ever phone me when ever he is available again at the office.