Whirlpool after sale service is non existant

If I could give no stars I would. The after sale service is terrible. Our washing machine was not even two years old when it started making funny noises. We contacted Whirlpool head office via Makro as the machine is still under warranty. On the 10th of January 2020, we were contacted by a consultant by the name of Andrew, and he came to our house to view the machine. He informed me that the machine needs new shocks and he will place an order and within a week our machine. It is now July, and when we phoned him 2 weeks ago he could recall exactly what was said and that he is aware of the problem. Now two weeks later he insists on a job number, which he told me he would send to my husband's number, never received one, and he denies everything. Now the machine is not in warranty and is sounding worse with every wash.