Whirlpool

I have bought a brand new dryer, when i switch it on it did not come on. I then notify the dealer and they gave me a contact no. ***. When i phoned whirlpool on the above number, i got a very energetic response that they will short it out immediately. When i phoned the next day to say that no one has come out yet, i was told that the technician got 48 hrs to contact me. I then told them that the technician must first phone before he come as we had load shedding every four hours. The technician eventually came there very unprofessional without phoning me while there was load shedding and told me he can do nothing, this was 13 Dec'19. When we phoned again, they told us it might happen today or next week. I am very disappointed with whirlpool

Regards Bertrand