Warranty repair not honored

On 10 Nov. 2015 I logged a warranty repair on our dishwasher, spoke to Veronica who took all my details and gave ***. On 12 Nov. 2015 I queried a time and date for the service provider who is assigned to my logged repair, was told that the service provider will be at my premises that same afternoon. At 15:00 I phoned again and this time was told that the service provider will call me that same afternoon to book a time to visit our premises on the Friday 13 Nov. 2015. No call was received. Again on Friday I called and this time was told that the service provider will call me during the course of the day....no call was received. I phoned Whirlpool today, 14 Nov. 2015, a recorded message gives the time of office hours which includes Saturdays from 08:00 - 13:00, but the next moment a recorded message tells my I phoning out of office hours.....for the 2 days I've waited for the service provider I lost an income of R6000 per day....and the only excuse I get from the call centre is.....\sorry". Sorry won't replace the lost of income.....Am I now forced to have the machine repaired and the invoice for payment be sent to Whirlpool?"""