Waiting for service that is not being delivered

Ref. No.: WJ022782<br> I phoned Whirlpool on Thursday 19 Feb. about my fridge that is freezing everything. I was told that a service consultant would contact me in 24 hours. I was only contacted on Saturday morning and the consultant arrived after 10h00 (way after the promised 24hours). I was not at home at the time but my helper was there and the technician went in and assessed the fridge. He left a message that he would contact me later that day to explain the exact nature of the problem. I have not heard from him up to now. Monday I called and the call centre agent phoned him, again he told her he would phone me later in the day. Tuesday I sent a mail to Gansen who I was told is the service manager, Wednesday Rodney responded promising the technician would call out that day to complete the job. It is Friday, I am still waiting.