very bad service

This is an email i sent to Game Kenilworth as they are the middle man but the problem lies with whirlpool i really hope this matter will be attended to:

Good Day

I hope you are well. As per the email below, I requested my washing machine to be fixed (whirlpool). Unathi contacted me and got the technician(Donovan) to come out to my place. He came and assessed and said that the rubber needs to be changed but it will take 10 days to receive, after this time my husband contacted him ( he never contacted us with an update) and he said it hasn’t arrived.

It’s been nearly a month now and still no word from Donovan, this is unacceptable that we have to wait this long. We have spent a fortune on taking things to be washed at the Laundromat (R25 per load over nearly a month for a family of 4’s clothing) and still have about another four loads at present to do, which I don’t have money to do right now. I feel that we should be compensated for the huge inconvenience and loss of funds.

Last night I did one load (four more loads to go) with my last R25 I must add that the machines take R5 coins and it is very difficult to get in change at the shops when you have so many loads to do so we have to go from shop to shop to make up for the balance of the loads and it is a huge inconvenience and frustration and we just get no contact at all from the technician or any representative of the company.