Useless big corporates

So i need information and or parts for a product we bought 4 years ago. I send a mail to Whirlpool, ********** & ********** The mail was send 27th of October i found the info on the Whirlpool website. To date they have not even rep****? This is almost 10 days?

So when i phone the call centre this morning they told me they will now respond? The questions is why not and i got no answer? When i asked for a number of the manager and or director to phone if i do not get an answer i was told they not allowed to share their contact details? They then also told me Michelle do not work for them? I got the contact details of their website?

Why should it be so difficult to get after sales service?

Isn't it strange how companies build these fortune's and the create a call centre and that immediately turns into bad service? Everything so be handled through a call centre and no person and or shareholder taking responsibility for bad service?

I am in the motor trade and we as directors handle each customer complaint to ensure we do not loose touch with our business and or customers. It seems that all these big corporates do not care. This will definitely influence my next decision before i buy there product.