upright freezer not working

I bought an upright freezer in December 2013 from makro Alberton. Feb 2015 the freezer stopped working, I reported it with makro, within 2 days i got a call from whilpool and they send a technitian, and job no WJ023163 was logged, the technician came and advised us to switch on the freezer after 24hrs, which we did but it was not working, I called the call center to report it again, and was advised that the freezer needed a new part , I waited for a month but calling them every week, until they decided that they need to replace it with a new freezer, up until now im still waiting for head office to authorise the freezer replacement I ve been waiting and waitig even if I call I dont get any solution its almost 3 months now waiting for whilpool to sort out this mess