Terrible service

Hi I bought a glass top stove about 4 years ago and this is the 3rd time it’s cracked. My household insurer was amazing and replaced it 2 times. I refuse to keep having this issue. I contacted you directly and was asked to pay a R500 call out fee...*** is this for??? This model of stove is clearly problematic and this is just not on. I don’t think that this is treating customers fairly. The entire stove is cracking.

I am so disappointed with your brand.