Terrible customer service

I most certainly regret having a Whirlpool appliance after their pathetic service. We were experiencing trouble with our oven and gave Whirlpool a call to book a service call. After a few days , a gentleman by the name of Sam came to have a look at the oven. To say his attitude was bad would be an understatement. He was not interested in doing a thorough check of the oven. He then left saying that the door hinges needed to be changed and he will get back to us with a quote. Days went by and no one got back to us. We then called the parts department to inquire why was it taking so long, only to find out it was not logged in by Sam. After speaking to the many consultants , we have not gotten any feedback or response from Whirlpool. It is well over a month now and we are fed up with Whirlpools service.