Terrible customer relations

I bought a new Whirlpool washing machine and tumble dryer in 2017 which are both out of warranty, I am extremely happy with both products. Unfortunately the washing machine has already started rusting which is very disappointing,

It is the first time I have bought Whirlpool products and expected them to last more than 3 years… I have invested quite a a bit in them and now wondering if there is anything that can be done to rectify the problem.

This is the response from customer services via email:

Thank you for contacting KIC/Whirlpool. We do not log service tickets for cosmetic damages such as dents, scratches and rust. Rusting is due to environmental or maintenance which occurs over time. Therefore, we cannot log a service ticket to assist if the unit does not have a functional fault.

I have never had a washing machine rusting after 3 years, I have a Samsung which stands outside (8 years now) and it by the coast which has no rust.

They could not care that they sell inferior products, if it rusts tough.

Rather buy Samsung, Defy or SMEG.