Still awaiting feedback - shocking service!

It has been 4 months since we first called into the Whirlpool service to inform them that our microwave was making a strange noise. Upon our initial call, they immediately set up an appointment for one of their technicians to come and investigate. The technician came and explained what was wrong and that we would need to order new parts - so I agreed and off he went - that was the last time I ever heard from him.<br> <br> After numerous phone calls to the service centre I was told the part has not arrived yet or it is not here yet. Eventually we asked to speak to a supervisor - Webster took our call. He suggested a Buy back option that eventually worked out to be more expensive than buying a new unit - to which we then asked if we can have the part that was supposed to be ordered for us. The last email we sent was on the 4th of September trying to get feedback from Webster - STILLL NO ANSWER OR CALL BACK. They have never called us once with any questions or feedback - all we want is spare part on what is a good microwave.<br> <br> The most frustrating thing is the COMPLETE lack of communication about the spare parts that we will gladly pay for to fix our microwave - So disappointing.