Shocking service

<p>The inner glass on my oven door cracked. Not sure how that happens, but looking at posts on hello peter it seems to be a common thing. I called whirlpool contact center to order the glass, they said I couldnt order the glass. I needed to log a call for the service guy to come out and let me know why it cracked and for him to order and install it. I then called tecsa (who is their supplier of parts) I gave them the serial number and they kept telling me it was the wrong number. So i called whirlpool again and logged a call for the service guy to come out. R450 he came to my house took down serial number that I have given to whirlpool and Tecsa. Then i called whirlpool and said I had to pay R450 for him to come take down my serial number, she then said to me dont worry he wont charge you installation. When on the first call installation was included. Still dont know why my glass broke. He then gave us an email quote and we paid the deposit. Its been a month and a half and stall waiting for the glass. I asked Whilpool and Tecsa for a proper quote for insurance. They is also taking a month and a half.</p> <p>I honestly thought whirlpool was a lovely brand but really sorry I bought their oven. No one from call center ever calls me back. Have asked for this to be escalated, that doesnt happen either.</p>