CM
Christine M

1 reviews | Active since Sept 2023

17 Jul 2024, 15:57

Selling dangerous goods

We bought a gas cooktop with a glass cover from the brand Whirlpool/KIC via Hirsch's. Please do NOT buy this appliance. It is NOT safe. The glass top of this model has exploded in our kitchen with glass flying up to 10 meters away. Luckily it didn't harm us, but it did harm our pets. Of course this happened 1 month after the warranty passed and Whirlpool is refusing to take responsibility. They know very well that this can happen with these glass plates, look on the internet and you will find multiple examples. Yet they still sell it. And when your appliance breaks, they hide behind some ridiculous technical statement. The appliance was installed by a kitten expert by the way..... Whirlpool / KIC is only an agent in SA and has nothing to do withWhirlpool international, so don't be fooled thinking you are dealing with a renowned company . And of course this agent couldn't care less about the situation. Stay safe, steer away from this appliance and this company !

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