REFUSE TO REPAIR

HI,

My name is Molebogeng, I bought whirlpool hob form MHC september 2016 and this year in August i had a problem with it where 2 plates craked.i then locked a service request on the 21st August and a technician came on the 23rd to view it and took pics.He said he will report back at his company and see if they can fix it.

Inever received feed back from them until i phoned them on the 25th October and spoke to Ruchin who said there is no note on the system he will find out from the technician.I made few calls that day and never got proper feedback.When i phoned on the 26th i was told that the technician is on leave i can only get feed back the following week. I phoned them again on the 31st and Mthunzi said according to their system the hob was fixed.I Told him that nobody came to my place and the hob was still not fixws.Imade another call later that day just to hear what the other consultant will say and Ruchin said the same thing that the hob was fixed. He said maybe the tecnician made a mistake by putting the wrong note.

The question is whose's Hob was fixed at the expence of my hob repair.

I just need my hob to be fixed or replaced . I am not happy with their service at all.I dont expect a technician to make such a mistake. and i was told that it was fixed.

My invoice number is ********** 7 job4122 cell **********