Refrigerator repair from Whirlpool/KIC

I logged a call on the Whirlpool website for an appliance service fault - my refrigerator was having refrigeration control issues resulting in the fridge not working properly. The company has a nice web-based call logging system that allows you to track your job. That's the only efficient thing I experienced. They took 4 working days to call me back and then they only called me once and I was indisposed at the time of the call. They then proceeded to cancel my call without calling me back again. I subsequently called them on the number that had come up on my mobile phone to ask why they had cancelled my call and they simply apologised with no substantive reason given as to why the call was cancelled. What happened to my food that spoiled in my fridge that didn't work properly??? I ended up purchasing another fridge as a result of this poor service and I'm sorry to say I didn't purchase another Whirlpool/KIC appliance. This is a great pity as I've had excellent service from my fridge for the last 18 years. I'm sure that the refrigeration control unit could have easily been replaced but I was never even given the opportunity to get the technician to my house to determine if this was possible. The brand name is excellent but their service SUCKS!