Poor back up and Repair

We have had a problem with our Whirpool Side by Side Fridge for over a year. The Fridge does not cool effectively with food therefore perishing. I contacted Whirlpool customer support whom referred us to their local outsourced company called JUST APPLIANCES located in Durban.

JUST APPLIANCES:

1. Constantly Do not keep to appointments. 2. We have to constantly call them to follow up. 3. When they do arrive and attempt to repair the fridge, new problems surface. 4. We were told in DURBAN's HUMID and HOT WEATHER, the fridge "will not cool properly" and that is normal!

I contacted Whirlpool after the last call out ( after weeks of following up with JUST APPLIANCES). Whirlpool proceeded to refer me to another outsourced repairman whom only has a cell number with no physical company information.

Fresh Food, Fruit and Veggies do not last more than a day or 2 in the fridge. During the last month and a half, we cannot keep any dairy products, strawberries etc as they perish.

Does Whirlpool not have professional outsourced service and repair companies? How does brand like Whirlpool not support their consumers whom purchase their product on the basis of quality and service. It seems Whirlpool in South Africa markets new products effectively but does not have any capable after sales service to assist customers.

I would appreciate urgent responses from Whirlpool in terms of referring a competent service and repair company to resolve my problem.