Poor after sales service

<p>Reported a fault with an extractor fan in October 2016. Recommended service consultant visited my home thereafter, looked at fan, told me he would order a new part. I followed up with him in January 2017. He visited my home again and then said the part was unavailable, that was in February. So why did it take 4 months and R513 to tell me Whirlpool could not help me. I reported my frustration telephonically, asked for someone to call me back. I am still waiting, 7 days later. Not good enough. </p>