PATHETIC AFTER SALES SERVICE!!! NEVER BUY ANYTHING FROM MAKRO CENTURION OR WHIRLPOOL PRODUCTS!!!

Purchased a Whirlpool Jet Microwave Grill, Steam, and microwave combination from Makro Centurion in October 2018 with a two-year warranty, and bought a extended warranty!!! With this warranty and with a price tag of R5100 I thought I was covered on this household item for a long time. Yeah, right !!! After two months of using the whirlpool jet chef microwave I had to take it bake to Makro Centurion and Whirlpool for repairs.

The inner class panel shattered from the heat emitted from the microwave and grill function.

So I had a look on YouTube and the Google to see if this can happen to a microwave inner class panel, and lo... It is so.

It happens!!!

Took the Whirlpool Jet Microwave back to Makro Centurion, in hopes that they could honor their warranty and word and replace or fix the problem!

Explaining to them what happened!

While asking them to refund, or exchange, or repair the Microwave.

I was being told that on what planet or galaxy do I live in, and that I must follow the rules and regulations!

So the Whirlpool rep, say he will phone me the next day, informing me about the situation!

A week later they phone me, and send me an email, insinuating that I am a ****, and that I broke the tempered class from the inside with a casserole dish.

How is that even possible!?

That the technician said it was me that broke the tempered class with a casserole dish... And I had to pay them (Makro) and (Whirlpool) for the repair of the Microwave.

After the microwave is still under warranty and have an extended warranty bought!

While the Whirlpool and Makro staff and Sales Person had no problem whatsoever telling me that this is a top of the line product, and if anything goes wrong, I should bring it back, no Questions asked!

Yeah right!!!

Now 21 days later, still no microwave and an email stating:

It was decided that an exchange cannot be granted because as previously communicated the technical assessment of your unit determined that the physical damage was caused by an external force.

Furthermore physical damage is not covered under the manufacturer’s warranty.

You have indicated that you are not willing to pay for any repairs. Neither Makro nor the manufacturer can reasonably be expected to accept liability for the same.

Based on the above please kindly collect your unit from the Centurion store.

Prenita Singh

SBU Manager

Makro Centurion

********** 728

If you are looking for a horrible experience in buying household items and want to deal with arrogant staff and companies that calls you a ****.

Makro Centurion /Whirlpool Products