No service, No spares, No responce

On the 06 January 2016 placed a call for a filter for a fridge to be replaced as all whirlpool suppliers did not have stock. To date I have still not got the filter. When I contacted the client department, there response is they have to order the filter from overseas. Three months later still no filter I can not understand how one can sell fridges in South Africa ( Dion Wire bought in July 2015) with out having parts for the fridge. I now sit with a fridge where there is no filter for, and the water from the water dispenser trickles out.