No Service, bad quality machines

. I bought a washing machine and have spent over a year trying to get it repaired or replaced being sent from pillar to post. Makro says to speak to whirlpool who said they don't have parts to fix it, they send me back to Makro who say they can't do anything and they must speak to head office. Am I the first person who has tried to claim an extended warranty policy, why doesn't anyone know what to do. Whirlpool can't fix it so refund or replace like the policy I purchased states!