No Service at All

We logged a call recently (WJ043826) and a tech came out to have a look at the Fridge and found that some or<br> other down pipe totally rusted through. He suggested the unit to be replaced. He advised that he will inform Whirlpool accordingly<br> <br> I called Whirlpool Help desk now to find out what is going on, and being told that they (Whirlpool) will only get back to us on Monday with regards to a replacement.<br> <br> So this means we will be without a Fridge till Monday, and this is since Monday past. We have an 11 month old baby whom have had her medication kept cool in the fridge.<br> No loan unit nor do they give a damn about the fact that we had to throw away food etc due to warranty unit of their being at fault. So is there no SLA / Turn around time for these??<br> Is this the type of service Whirlpool gives to their clients???<br> I will definitely go public with this now as people out there need to know to stay away from Whirlpool products<br> <br> I asked to be put through to a senior person at Whirlpool or that they call me back, No call nothing!!!