No Mess, No Fuss Warranty Honoured

I have had some issues with a M/W Convectional Oven that I bought from a retail store. Within a couple of months, the unit had to go in for repairs. The retail store was shocking and nothing was fixed. However, when I booked direct with Whirlpool, the repairs were timeous and well handled. Unfortunately, I had a few more problems with the unit. It was just one of those 'dud's' that happens on occasion. Since the unit had already had two items replaced on it, I requested a replacement or refund. Whirlpool Customer Care, led by Gansen Govender, handled the replacement request with professionalism. The whole process was completed and resulted in a happy client. Thank you Whirlpool. You have renewed some faith in service delivery within this country. :)