no communication

Whirlpool fridge bought technicians came out didn't know the model had no manual or idea left said would update us once they knew, no communication called the call centre after a week was told they ordering parts, not sure what for as they said the don't know what the problem is... called again no further updates, Called again twice asked for supervisor to call me was given an undertaking she would, still no communications fridge still not repaired,<br>