Lack of customer care

I bought a new Whirlpool stove when it was installed one burner was not working. I reported to the shop that I bought it from, they logged a service call with Whirlpool South Africa to fix it and was told thatthe calls are attended to in 48 hours. The call was logged in January 2015 but up to now no Technician has come to fix the stove. I have called Whirlpool more than 5 times but each time I call they give me excuses. They keep on sending me sms' s with my reference number amd that theTechnician will call me for an appointment, none of that has happened. <br> I am so frustrated with Whirlpool and will definitely not buy anything from them ever again because of their lack of customer service and very bad business ethics.<br> NEVER BUY ANY WHIRLPOOL APPLIANCE, THEY JUST TAKE YOUR MONEY AND NEVER CARE THEREAFTER.<br> !