KIC goods NOT Durable, Hirsh a partner in crime with KIC chest freezers!

I am extremely dissatisfied with service I am receiving from KIC and Hirsh Strubens Valley. In October last year I bought a KIC 543 chest freezer via Hirsh Strubens Valley. In less than 6 months, the chest freezer is peeling off the inner aluminium quoting. And since day 1 I bought this freezer, it was accumulation ice by the door surroundings, I did not worry much about it, because I just thought, it is doing the job of freezing stuff, but it was a concern to me since the other KIC freezers I own do not have the same symptoms, but I was willing to live with that. I only raised it now because it was now one problem after another within a short period of lifetime for this chest freezer. So, I called Hirsh, to advise of the challenges. Hirsh then sent a technician from KIC to check the unit. The technician came, he then mentioned that the ice accumulation was due to some bolts that were loose at the back of the chest freezer, and he simply tightened them and that is resolved. I asked about the peeling off quoting, and his response leaves a lot to be desired, “Oh that is because of water” and I was like what water, is a freezer not meant to have water when it produces ice itself which is essentially water? And he further surprised me “ no mam sometimes with load shedding the water will then lie in the fridge and causes this, I got so irritated and I told him how unreasonable tat was , because, 1. I have other freezers in the house, Older than this one which I bought from Makro, and they don’t have such a problem, same brand, and 2. I do not experience load shedding because I have a generator, and there has never been a time where water was left in the freezer, except when I defrost it to clean like I had just done. For the record I have only defrosted this freezer twice since I bought it in October 2023. I thus advised him that I will not accept such lame excuses for not replacing the chest freezer, KIC will have to replace the product of refund me for better. To which he responded he would take it with the office. Like honestly who does that? To my astonishment I get a call from Hirsh’s rep Regan, who advised me that the chest freezer was not going to be replaced, because the bolts at the back were tightened and that the peeling of the aluminium KIC said that it is because of water and the freezer was used for business purposes, hence warranty not applicable. Sho, that is absolute nonsense and unacceptable! KIC need to advise me what business they are referring to, company registration number and what is being traded that makes it out of warranty, and how on earth can freezer be said to peel due to water. The product ahs shown manufacturing defects and they do not want to take ownership of poor workmanship and producing goods that are not durable and do not meet the standards for usage and they want to hide all that and decline my genuine concern. Perhaps Hirsh sold me a product that was on DEMO, and they are unnecessarily conniving with the product owner to treat customers unfairly. KIC, and Hirsh, will lose loads of customers as I will be sharing this extremely poor after sales experience with the whole world. What on earth can not be put in a chest freezer because KIC will not accept returns on poor products they sale to customers?? They must come take all their chest freezers from my house and refund me to go purchase a Defy, I have a defy that I bought 20 years ago, but I have never experienced such challenges. This is highly unacceptable and they need to refund me or replace that unit. I will not ever in my life time buy from Hirsh, Nor will I buy any KIC related product, the treatment sucks, and the product is of poor quality and not durable, nor dependable!