KIC and Whirlpool - No Feedback

Good day

I have purchased a freezer on the 22nd of June 2019 and less than a month, My Freezer stopped working.

I have logged a call on the 15th of July 2019 as per the Reference number 122672, In which I kept calling, not the other way around looking for feedback, Eventually I was told that I will be getting an exchange unit, I was then told I will be inconvenienced by paying additional Delivery charges of R300.00, if this was the case in the beginning I would have purchased a bigger unit rather than a 207 liter.

For me being a customer I shouldn’t be inconvenienced as it is, My frozen groceries has all gotten spoilt in this time and I am responsible due to your manufacture default to sort out logistics. Further to the above, I am not happy taking another unit from where I have purchased the unit from, as I don’t trust the Shops Stock, I would rather have this unit come from your warehouse knowing the unit is 100% in working condition . Please advise a way forward as this is now going to the second week my unit is not working, and please at least communicate with me, and treat me like a customer. I have made numerous calls requesting to speak to a manager and till this date no Manager as called me, Goes to show what type of an aftersales service you guys run, Going forward I will never advise anyone to purchase your brand due to the Lack of feedback from your team.

03 Weeks later

No Response from KIC, Nothing processed – pathetic service, I Just spent 30 mins on the line and they think, My Minutes on my contract was only allocated to their call center!

Mr Marlon is very hard to get in contact with you, I think it would be easier to get hold of the president of the Country.