Inferior product - RIDICULOUS customer service!!

Item: Whirlpool
Rating: 1
Author: C J

On Thursday 23 February 2017, I booked a service call with Whirlpool for a dishwasher still under warrantee. It is the second time in the warrantee period that the machine just bombs out with the same error codes. The first drama (in 2016) was also only sorted out after a hellopeter complaint! So, I logged the call and received an sms stating that the call was assigned to Beckers Dynamic Cooling and that they will contact me within 48 hours. After the SUPER PATHETIC service we received last year as well as being TOTALLY ignored and blatantly **** to, I immediately tried to contact Beckers Dynamic Cooling. I had to search google for their number, as Whirlpool did not want to give it to me and insisted I wait the 48 hours out, before I can contact the sub contract company. Googled the comapany and the phone number does not exist. Phoned Whirlpool again and again got the run around that I can only query after the 48 hours and that I (AS THE SUCKER CUSTOMER) just have to give them some space to do their work. WHAT A JOKE!! Obviously, no one from either Whirlpool or Beckers got back to me and I phoned them (AGAIN) during the week on 1 March. (AFTER I LOGGED THE CALL ON 23 FEB!!) Call centre lady from Whirpool PROMISED to follow up and get back to me. NOTHING!! This is NOT the first time and will definitely NOT be the last. The product is NOTHING as advertised (guess there is always a reason something gets sold on special) and the warrantee period is also almost over. I WILL MOST DEFINITELY buy a complete new brand when it packs up again after the warrantee period is over. This is the worst brand and the most aweful customer service I have experienced... And living in SA, this says a lot!! Whirlpool - do you think you will be able to attend to a service call made on the 23rd of Feb... 5 x 48hours space for you to "do your job" should be enough, don't you think!?

Helpful (0)

Replies (0)