Frustrated with Defect Whirlpool Induction Oven( AKZM65601X) and the lack of assistance from Whirlpool SA.

The induction oven that I bought from Metro Menlyn in Nov 2016 has been problematic since November 2017. The oven has a problem with internal programs that is interrupted each time there is electricity power cut or interruption...the oven looses its setting and doesn't heat up. This requires us to make a call to Whirlpool to send out a technician to come out and re-adjust the program before the oven can function again.

This has been cost free so far since the product is still under a two year warranty. My worry is that there has been 3 power cuts in the last 3 months. Whirlpool told me that the cost for the technical call out is currently at R500 per call and i will incur these cost as soon as the product is out of warranty.

Early in January and on the 6th of February 2018, the oven stopped working again, once more I called the call center. The technician refused to write an assessment report which will allow the service manager to decide on whether i should get a new oven or not. Its 12th February, no technician has been to my house, i'm stuck with a malfunctioning oven, the call center agent keeps on promising that someone will come to my house.

I've had it with Whirlpool, i just want them to get that junk out of my kitchen. I had a DEFY oven prior, for over 10 years and it never gave any problems.