Faulty products

Hi I bought a freezer last week Thursday from house & home and it was delivered late Friday,I think about 19:00 only so see Saturday the door is making a noise when you close it and it doesn't freeze properly the lock is also not working. I reported it to house & home and was told that someone for k.i.c will come have a look I told k.i.c I want this freezer replaced because it isn't even 5 days old and look at the problems already this was there reply.

Good day Michelle

A service call logged for a technician to call out and inspect the concern “The lock is not locking”.

I would also like to put on record that a lock does not affect the core functionality of the freezer “freezing’ and if it is found to be faulty, it will be repaired/replaced as there is no need to replace the entire appliance due to a lock.

Regards

EDGAR MOTSAMAI Consumer Call Centre Supervisor

T: +27 (0)860 884 401/2 | F: +27 (0)860 884 407 | E: *** KIC SA (Pty) Ltd. | kic.co.za |

So K.I.C selling you faulty products and expect you to just be happy.