Extremely poor service WJ 028639

Recently purchased 3 KIC freezer fridges. One of the fridges not working properly, reported it through the call center. Prompt assistance at the call center and quick technician response. Unit had to be swapped out for a new one. This is where issues started. Told that I would be contacted to arrange the swap out. Three weeks later I contacted the call center to inquire, to be put through the \management"(rude)"