Extremely disappointed in Whirlpool

Extremely disappointed in Whirlpool customer care and service received from them. Reading through all the bad service rating now I wished I did this before I bought a whirlpool machine. I bought a Whirlpool machine in 2020 and it broke or start giving an error in Jan 2022. The machine is still under guarantee. We called Whirlpool and logged (KJ266476) a call 16 Feb 2022. The technician came out and logged the call with Whirlpool also stating that they don’t have part in stock and this needs to be ordered from Italy and will take +/- 10 working days. On the next follow-up, we were asked when they will receive the parts and when will the machine be fixed. Everyday we phone the dates keep change. This will probably change until our guarantee expires. Today we where given a date 22 March 2022, but logging in online they already changed the date to the 30 March 2022. The shockingly poor customer service determined that we will most definitely not be buying Whirlpool appliance again. The efforts to get customer care and service is just not worth it and how do they not keep part in South Africa.